Utility Service

AGENCY INFORMATION:

  • ADDRESS – 65 Mulgrave Street, Gin Gin QLD 4671 OR PO Box 483, Gin Gin QLD 4671
  • PHONE NUMBER – (07) 4157 3268
  • WEB ADDRESS – www.suttonnationwiderealty.com.au
  • EMAIL ADDRESS – zenna.shorten@suttonnationwiderealty.com.au

OFFICE HOURS:

  • Monday to Friday – 9:00am to 5:00pm
  • Saturday – 9:00am to 12:00pm
  • Sunday – BY APPOINTMENT ONLY

UTILITIES CONTACT:

  • Bundaberg Regional Council – 1300 883 699
  • Ergon Energy – 13 10 46
  • Bundy Hot Gas – (07) 4154 1317

PREFERRED METHOD OF CONTACT:

Email: This is the most effective and quickest contact method if you have email access also.
Your Property Manager’s direct email address appears above or on the business card provided.
Appointment: To see your property manager in person, please contact the office to make a time that suits you both.
Telephone: If you don’t have email or for emergencies, please contact our office by phone.
Messages left will be returned as soon as it is possible to do so.

OTHER INFORMATION:

  • Entry Condition Report: Please complete, sign and return to our office within 3 BUSINESS DAYS OF THE LEASE COMMENCEMENT DATE as required by the Residential Tenancies and Rooming Accommodation Act.
  • Insurance: We advise all tenants to ensure their own contents as they are NOT covered under the Lessor’s policies.
  • Emergency Repairs: Emergency repairs include such situations as:
    • Burst water service
    • Gas leak
    • Blocked or broken toilet
    • Fault/Damage likely to cause injury
    • Serious roof leak
    • Electrical shock/fault

PHONE 0409 931 261 TO REPORT THESE TYPES OF SITUATIONS IMMEDIATELY.

If after hours, leave a detailed message of the situation and refer to the emergency contact numbers listed on page 2 of the General Tenancy Agreement as well as refer to the RTA Form 17a.

  • General Repairs and Maintenance: All general repairs and maintenance must be forwarded to our agency in writing or via Maintenance Manager (MMgr Tenant) so we can act accordingly. Provide as much information as possible of the repairs needed as well as access authorisation for the repairs to be done. MMgr tenant app can be downloaded onto your mobile device or please do so via link below:
    https://my.mmgr.com.au/index.php/tenants/reports
  • Property Manager’s mobile no. 0409 931 261
  • Vacate Sign Out Inspection: Two (2) weeks’ notice for periodic, four (4) weeks’ notice for fixed term in writing is required if you intend to vacate on the lease expiry date or after that date. The prescribed form is provided for you to complete.
  • Pools and Pool Fencing: PLEASE DO NOT MAKE THE ASSUMPTION YOU ARE ABLE TO INSTALL/ERECT A POOL OF ANY TYPE AT THE PROPERTY.
    If you wish to have a pool of any size, it may require fencing due to Legislation. You must first seek permission from the Lessor in writing for the pool. If permission is granted, it is then the responsibility of the Tenant to ensure that ALL fencing requirements are met in accordance with relevant legislation. We recommend you contact the Queensland Government and your local council for further information.
  • Pot Plants: It is recommended that pot plants are raised off the carpet of kept outside areas to avoid water damage or staining.